Job Description

Job Title: Remote Client Care Associate
Hourly Pay: $28 - $34/hour

Summary:

We are looking for a Client Care Associate to join our work-from-home team. In this role, you’ll be responsible for delivering exceptional customer service, answering client inquiries, and resolving concerns to ensure satisfaction and maintain strong relationships. If you enjoy working with clients and providing solutions, this could be a great fit for you!

Key Responsibilities:

• Respond to client inquiries via phone, email, or chat in a timely manner
• Assist with product/service-related questions, troubleshooting, and problem resolution
• Document client interactions and maintain accurate, up-to-date records

• Provide guidance on account management and services offered

• Escalate complex issues to higher-level teams when necessary

• Provide follow-up communication to ensure client satisfaction

Qualifications:

• Strong verbal and written communication skills

• Customer-focused attitude with a knack for resolving issues efficiently

• Experience using customer service software and CRM systems

• Previous experience in client care, customer support, or related roles is preferred
• Ability to work independently and manage tasks in a remote work environment
• Reliable high-speed internet and a quiet, dedicated workspace

Perks & Benefits:

• 100% remote work flexibility

• Competitive hourly pay: $28 - $34

• Paid training and ongoing professional development

• Flexible working hours with evening and weekend options available

• Opportunities for career advancement and growth within the company

• Friendly, collaborative, and supportive team environment

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