Job Description
**Kelly Services is now Hiring -Customer Service Representative (CSR)**
**Schedule:** Monday - Friday, 6:00 AM - 2:30 PM (Overtime as needed)
**Compensation:** $20-$23/hour (depending on experience)
**Position Type:** Temporary to Permanent
**Location:** El Monte, CA
**Position Overview**
We are seeking a dedicated **Customer Service Representative** to serve as the primary point of contact for our customers. This role involves managing customer inquiries, processing orders, and ensuring exceptional service delivery within assigned territories while supporting our **aerospace manufacturing operations.**
**Key Responsibilities**
**Primary Duties**
+ Prepare, process, and manage all incoming and outgoing quotes according to customer deadlines
+ Process customer purchase orders in compliance with AS9100 Risk Analysis standards
+ Enter orders into ERP system with accurate translation of quality requirements, delivery specifications, and contract details
+ Maintain comprehensive records of open, closed, and archived customer orders and quotes
+ Update and manage ERP customer database
+ Handle purchase order follow-ups, weekly status reports, work order changes, and delivery expedites
+ Troubleshoot problematic purchase orders and coordinate solutions
+ Facilitate communication between customers and internal teams (engineering, inspection, accounting, shipping)
**Required Qualifications**
+ **Experience:** **Minimum 3 years in customer service (industrial/manufacturing experience preferred)**
+ **Communication:** Strong English reading, writing, and verbal communication skills
+ **Availability:** Ability to work 40+ hours per week with overtime as needed
**Preferred Qualifications**
+ **Knowledge of AS9100 Quality System (major plus)**
+ **Experience working with Aerospace OEMs**
+ **ISO9001 experience (a major plus)**
+ Demonstrated attention to detail and accuracy
+ Safety-conscious mindset
+ Adaptability and willingness to learn
+ Critical thinking and problem-solving abilities
+ Experience working independently and as part of a team
+ Punctuality and professional demeanor
**Ready to apply?** We're looking for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in the aerospace industry. Please provide updated resume to
[email protected] .
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Job Tags
Permanent employment, Contract work, Temporary work, Local area, Immediate start, Flexible hours, Monday to Friday,