Job Description

Job Title: SAP Project Lead

Location: Remote

Mode : Contract (6+ Months)

Role Requirements:

• Strong knowledge of IT Service Management and SAP Basis
• Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
• Experiences in performing system owner ted tasks
• Willingness to work during weekends/ off business hours
• Profound Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Strong command in de-escalating situations
• Project management experiences and certifications (PRINCE2, PMP,..)
• Experience in working with cross-cultural teams or individuals
• Proficiency in English (Written and verbal), additional (local) languages are plus

Responsibilities-

• Responsible for the customer onboarding phase.
• Manage the implementation of disaster recovery.
• Manage planning of complex projects during the customer lifecycle
• Escalation management during planned project activities.
• Acts as a customer ambassador for various technical teams.
• Coordinates with Customer Project Team (Customer & SI) and the extended SAP teams to align project information, requirements and rollout timelines.

Tasks:

Onboarding Phase

• Manage the Sales to Delivery handover from sales team and ensure completeness
• of customer requirements and technical prerequisites with the support of the technical lead.
• Drive the handover of customer build requirements to the Build Factory and oversee the system builds.
• Coordinate with customer project team and extended SAP teams to align project information, requirements and rollout timelines.
• Coordinate the initial network connectivity setup with the HEC network team and customer network team.
• Coordinate migration cutovers and go-live activities with customer, SAP Consulting Services migration teams, and HEC teams (Brownfield projects)
• Organize/participate on regular meetings with customer/consulting/migration teams.

Disaster Recovery Implementation

• Educate customer on how disaster recovery offering works in HEC.
• Oversee the DR landscape build by the HEC DR team.
• Coordinate the initial network connectivity setup with the HEC network team and
• customer network team on the DR site.
• Manage the DR internal test.

Customer Complex Projects

• Plan major customer upgrades (depending on customer segmentation).
• Manage VMware migration projects (depending on customer segmentation).
• Plan and manage the migration of HEC DC to HEC on Hyperscaler projects.
• Manage complex customer exit projects
• Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by client - will be documented by the Supplier free of charge, reviewed and signed off by client and be fully part of the managed services orchestration.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis
• Enable continuous delta KTs on new topics and refresher sessions.

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